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Interviewer II (hourly-intermittent, on-call) (up to 3 positions) (posting extended)

Please see Special Instructions for more details.

Posting extended 11/15-11/22/17. Cover letter, resume, and 3 references required. Applicants identified as bilingual Spanish/English will be tested at interview. This position is funded by non-reoccurring grants, contracts, or special projects with beginning and end dates and is therefore not eligible for permanent status per CSUEU MOU Article 9.50(d).

Posting Details

Position Information

Working Title Interviewer II (hourly-intermittent, on-call) (up to 3 positions) (posting extended)
Classification Title Administrative Support Assistant II
Job Summary

The Interviewer II assists with monitoring (in English and/or Spanish) the Survey Interviewer I as they conduct health related surveys over the telephone with adult and/or minor residents of California, for the Public Health Survey Research Program (PHSRP). The Interviewer II must be knowledgeable about the assigned survey questions and script to be able to evaluate Interviewer I ability to conduct interviews over the phone. They ensure the quality of the data collected and that call outcomes are coded correctly. The Interviewer II assists with the daily operations of the call center including but not limited to assignment of projects to Interviewer I, covering the Help desk which answers the 800 number, transfers calls to interviewers, data corrections and fixing disposition codes in the computer assisted telephone interview (CATI) software. The Interviewer II assists with training of new interviewers and refresher trainings for experienced interviewers. They also assist with testing new projects for accuracy and skip pattern issues.

FLSA Hourly/Int - This position may be eligible for health benefits, and is non-exempt, (eligible for overtime compensation) according to FLSA. Employees who are determined to be eligible for health benefits will be notified by the Benefits Office.
Classification Salary Range

$14.65-24.24 hourly

Hiring Range $14.65/hr - $15.38/hr
Salary Grade/Range 2
Step N/A
Is this position Hourly or Intermittent? Yes
Regular or Temporary Temp
Full Time or Part Time Hourly Intermittent
Pay Plan 12
Work Hours Approximately 24 hours/week, includes evenings and weekends. Must work 3 of 4 of the following days: F 9-5:30, Sa 10-6:30, Su 10-6:30, M 12:30-9pm.
Department Information

Public Health Survey Research Program (http://www.csus.edu/research/phsrp/index.html)

Minimum Qualifications

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills.

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Required Qualifications

Skills:
1. Good interpersonal skills
2. Organization skills with the ability to assist with planning and coordinating tasks

Abilities:
3. Ability to communicate verbally in a clear and polite manner, including in-person and telephone
4. Ability to assist with providing lead work direction and/or training and assistance to others, as needed
5. Ability to address a variety of problems and recommend solutions within guidelines/procedures
6. Ability to work independently as well as collaboratively

Preferred Qualifications

7. Bilingual in Spanish (ability to speak, read and write)
8. Experience with Computer Assisted Telephone Interview (CATI) software and processes

Physical Demands
Required Licenses/Certifications
Is Background Check Required Yes
Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Eligibility Verification

-Candidate selected will be required to provide proof of eligibility to work in the U.S.

Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.
Conflict of Interest

n/a

California Child Abuse and Neglect Reporting Act

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit: http://www.csus.edu/hr/departments/equal-opportunity/index.html

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit: http://www.csus.edu/hr/departments/equal-opportunity/Information%20for%20Job%20Applicants.htm

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit: http://www.csus.edu/aba/police/

Posting Detail Information

Posting Number AS0128P
Number of Vacancies up to 3
Open Date 09/20/2017
Close Date 11/22/2017
Open Until Filled No
First Priority Review Date 10/04/2017
Special Instructions to Applicants

Posting extended 11/15-11/22/17. Cover letter, resume, and 3 references required. Applicants identified as bilingual Spanish/English will be tested at interview. This position is funded by non-reoccurring grants, contracts, or special projects with beginning and end dates and is therefore not eligible for permanent status per CSUEU MOU Article 9.50(d).

For questions regarding this search, contact:

Contact Name Employment Services
Contact Phone 916-278-6326
Contact Email

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • CSU Careers Website
    • CalJobs Website
    • Agency Referral
    • Advertisement/Publication
    • Current eReferral
    • Website
    • HERC Website
    • Newspaper ad
  2. * These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Do you meet these entry qualifications?
    • Yes
    • No

Documents Needed To Apply

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
Optional Documents