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Online Program Analyst

Please see Special Instructions for more details.

Professional references are required.

Posting Details

Position Information

Working Title Online Program Analyst
Classification Title Administrative Analyst/Specialist - Non-Exempt
Job Summary

Under the direction of the EES I, EES II or designated HEERA manager, the AA/S NE is responsible for planning, delivery, promotion, evaluation, revision, budgeting and tracking of various courses, programs, workshops, seminars, and special events with a high level of visibility, complexity and revenue contribution.

The Program Analyst is responsible for project management of online course development projects and instructional design projects as well as monitoring accountability of all parties involved with the projects. The Program Analyst serves as a lead in ensuring that projects are within scope, schedule and budget; keeps abreast of new methodologies and technologies related to online learning; and serves as a resource on how methodologies might be incorporated to new programs.

The Program Analyst serves as lead with all stakeholders regarding their programs, recommends changes to current processes to resolve inefficiencies, serves as a point of contact for program information (internally and externally), represents the program at events, and provides training to ASC II, ASC I, or student assistants.

The Program Analyst’s responsibilities are completed with a high level of independent decision-making and authority to act within standard university procedures. The supervisor sets broad goals and objectives for the position.

The Program Analyst must possess strong customer service skills, the ability to use sound decision-making skills based on analysis of variables, and the ability to meet multiple deadlines. The Program Analyst must be able to work with interruptions in a fast-paced environment, be able to prioritize work, be attentive to details, be a team participant, and serve as a lead in discussions. The Program Analyst must have previous experience inputting data accurately, tracking changes, analyzing data, and preparing reports. Effective presentation skills to convey information to a variety of audiences including the general public, state and corporate clients, campus administration, students, and peers is required.

The Program Analyst must be equipped to effectively handle with ease interpersonal interactions with a variety of stakeholders and government officials. They must consistently maintain a professional demeanor in all work interactions with students, clients, instructors, consultants, co-workers, supervisors, stakeholders, campus employees and the community.

FLSA Non-Exempt - This position is covered by health benefits, and is non-exempt, (eligible for overtime compensation) according to the Fair Labor Standards Act.
Classification Salary Range

$3,288-$5,695 monthly

Hiring Range $3,288-$5,695 monthly
Salary Grade/Range 1
Step N/A
Is this position Hourly or Intermittent? No
Regular or Temporary Temp
Full Time or Part Time Full Time
Pay Plan 12
Work Hours 8:00AM - 5:00PM, schedule may vary based on department needs.
Department Information

Minimum Qualifications

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Required Qualifications

1. Experience planning work and projects with multiple priorities that require extreme accuracy and attention to detail
2. Experience in using critical thinking skills and making independent decisions in a work environment
3. Experience with planning and delivery of training programs for working professionals or related field

4. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty
5. Strong written and verbal communication skills
6. Ability to maintain effective working relationships within and outside the work unit
7. Knowledge of basic methods or procedures for researching solutions to resolve problems at work
8. Ability to use computer software/applications such as word processing, spreadsheet, and different databases to perform a variety of administrative, technical, and analytical duties
9. Ability to compile, write, and present reports

10. Ability to travel state-wide to support programs, including overnight stays, as needed

Preferred Qualifications

11. Experience in working with diverse contacts in higher education or training
12. Knowledge of adult learning theory and online learning technologies
13. Experience providing project management for online course development and delivery
14. Knowledge in developing curriculum for online courses
15. Experience in supervising other staff and/or lead work teams to complete multiple projects
16. Knowledge of creating and reconciling budgets

Physical Demands
Required Licenses/Certifications

17. Must possess a valid Driver’s License and safe driving record with the ability to drive locally

Is Background Check Required Yes
Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Eligibility Verification

Candidate will be required to provide proof of eligibility to work in the U.S.

Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.
Conflict of Interest

Not applicable

California Child Abuse and Neglect Reporting Act

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit

Posting Detail Information

Posting Number AS0049P
Number of Vacancies 1
Open Date 06/21/2017
Close Date
Open Until Filled Yes
First Priority Review Date 07/06/2017
Special Instructions to Applicants

Professional references are required.

For questions regarding this search, contact:

Contact Name Employment Services
Contact Phone 916-278-6326
Contact Email

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please select the highest level of education obtained.
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctoral or Professional Degree
    • Some college
    • None of the above
  2. * Select your years of experience with planning and delivery of training programs.
    • 10 or more years
    • 5-9 years
    • 3-4 years
    • 1-2 years
    • Less than one year
    • No experience
  3. * Please describe your experience and role in the development and delivery of online training.

    (Open Ended Question)

  4. * Please list your experience with software that is relevant to this position.

    (Open Ended Question)

Documents Needed To Apply

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation